Return portal is not accessible
The return portal is disabled and not accessible at this time.
To start the return process for your order, please enter your email address or phone number and the order number below.
How do I return?
STEP 1: REQUEST ORDER NUMBER
- Enter your order number and email address.
- Follow the instructions and select the items you want to return.
- Once your request is approved, you will get a confirmation email with shipping guidelines.
STEP 2: PACK THE ITEMS
- Place your item in the original packaging and/or sturdy box and secure.
- The return must be properly packaged to protect against damage in transit.
- Print the return form - received by mail after completed step 1 - and place the form within the package. The address label on the form can be attached to the package.
STEP 3: SHIP THE ITEMS
- You are responsible for the shipping charges to return the item to us.
- Any damage or shipping stickers applied to the original packaging during shipping will affect the return and can result in higher restocking charges on that item.
Are there any charges for return?
- Original shipping charges are non-refundable
- You are responsible for the charges of the return shipping
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.
