Our goal is to ensure your complete satisfaction. If you are dissatisfied with your purchase, you can return it back to us within 14 days of the purchase date, provided that the seal is not broken. If the seal label is broken or when the sealing package is opened, your order is final and cannot be returned. 

Please note the following points:

• To be eligible for a return, products must be in a complete, unused and undamaged condition.
• Please note that the purchaser will be responsible for paying any return shipping charges.
• We request a track & trace number – of proof of postage when returning items. CAIRSKIN is not responsible for any lost return parcels.
• Please note that a refund amount is excluded original shipping costs

STEP 1: REQUEST ORDER NUMBER

• Enter your order number and email address.
• Follow the instructions and select the items you want to return.
• Once your request is approved, you will get a confirmation email with shipping guidelines.

STEP 2: PACK THE ITEMS

• Place your item in the original packaging and/or sturdy box and secure.
• The return must be properly packaged to protect against damage in transit.
• Print the return form - received by mail after completed step 1 - and place the form within the package. The address label on the form can be attached to the package. 

STEP 3: SHIP THE ITEMS

• You are responsible for the shipping charges to return the item to us.
• Any damage or shipping stickers applied to the original packaging during shipping will affect the return and can result in higher restocking charges on that item.

You can start the above explained return process here

If you want to exchange for a different item, you will need to return the item and place a new order.

Feel free to send us an email with questions regarding the return process via the contact form or via direct email: info@cairskin.com